PAIA Manual

How to request access to records held by Ask Andre, the business of Andre van Niekerk, under the Promotion of Access to Information Act 2 of 2000 (PAIA).

Last updated: 25 October 2026Effective: 25 October 2026

Private body

Andre van Niekerk, trading as Ask Andre

Head of the private body and Information Officer

Andre van Niekerk

Email

hello@askandre.co.za

Phone

076 218 6465

01Purpose of this manual

PAIA gives you the right to request access to records held by a private body, where you need the record to exercise or protect a right. This manual is prepared under section 51 of PAIA. It tells you what records Ask Andre holds, how to ask for them, and what to do if access is refused.

Ask Andre is the personal business of Andre van Niekerk, a registered property practitioner (PPRA FFC No. 1267613) who works as an independent contractor with the estate agency Trust Property. Trust Property is a separate body. It has its own records and its own PAIA obligations. This manual covers only the records Andre van Niekerk holds himself, such as the information collected through askandre.co.za.

02Contact details

Please use email where you can.

03The Information Regulator’s guide

The Information Regulator publishes a guide on how to use PAIA. You can download it from the Regulator’s website: Guide on how to use PAIA (Information Regulator).

04Records available without a request

These records are available on askandre.co.za. You do not need to make a PAIA request for them:

• the information published on the website, including its pages and articles;
• Privacy Policy, Cookie Notice and Disclaimer;
• this PAIA manual.

05Records available under other legislation

Records are kept as required by these laws, among others:

• the Property Practitioners Act, 2019;
• the Protection of Personal Information Act 4 of 2013 (POPIA);
• the Promotion of Access to Information Act 2 of 2000 (PAIA).

06Subjects and categories of records held

These records are not automatically available. You must make a request under section 07.

Ask Andre has no employees and holds no staff or supplier records.

07How to request access to a record

1. Complete Form 2 (Request for Access to Record). It is available from the Information Regulator: Form 2.
2. Send it to the Information Officer by email or post (section 02).
3. On the form, identify the record you want with enough detail for it to be found, state who you are, give an email or postal address, say what form of access you want, and say which right you need the record to exercise or protect. If you are asking on behalf of someone else, attach proof that you may do so.
4. You may be asked to prove your identity before access is given.

If you do not use Form 2, the request may be delayed or refused.

Requests are decided case by case, and the answer is given in writing. PAIA allows 30 days to respond. A record may be refused on the grounds PAIA lists, for example to protect another person’s privacy or commercial information.

08Fees

PAIA allows fees for a request and for access to a record. The fees are set by the Information Regulator, and this manual does not set its own amounts. See the Regulator’s PAIA fees structure. If a fee is payable, you will be told in writing on Form 3 (Outcome of request and of fees payable).

09If your request is refused

You may complain to the Information Regulator or apply to a court. PAIA gives you 180 days from the decision to do so. There is no internal appeal against a private body’s decision.

10Processing of personal information (POPIA)

Purpose

Personal information is processed to respond to property enquiries, to provide the property services you ask for, to send the newsletter to people who opted in, and to meet legal and record-keeping duties. Section 03 of the Privacy Policy has more detail.

People whose information is processed

People who enquire through the website, WhatsApp or email; newsletter subscribers; and clients.

Categories of information

Name, phone number, email address, WhatsApp name, details you add about your property or enquiry, consent records, and website usage data. Ask Andre does not ask for ID numbers, dates of birth or bank details on website forms.

Who receives it

• Trust Property: lead information is uploaded to Trust Property’s PropCon system, and information needed to conclude a transaction is shared with Trust Property.
• Service providers used to run the website and communications: the website host, the form and email tools, Google (Analytics and Sheets), Meta (Meta Pixel), and Brevo (newsletter).

Information is not sold.

Transfers outside South Africa

Google, Meta and Brevo may process information on servers outside South Africa.

Security

Reasonable technical and organisational measures protect personal information. These include an encrypted connection to the website, a security plugin, spam protection on forms, regular backups, and limiting access to the lead spreadsheet to the Information Officer.

11Availability and updates

This manual is available on askandre.co.za and by email from the Information Officer. It is updated when the law or the business changes.